With over 7000 brand manufacturers and 260 retailers globally, customer satisfaction has always been at the core of our business and we continuously aim to deliver excellent service to our customers. That is why we have launched a new support platform to our customers across the world, providing solutions within a timely manner via an easy to use platform.
By using the new support platform, customers will receive a live chat capability within the Product Library, access to the Solutions Portal and receive additional support via the Knowledge Base. With the ability to raise tickets and manage requests in a more effective way, customers will receive a solution quicker and still have contact with the Nielsen Brandbank team.
Introducing a new live chat feature on the Product Library, enabling customers to have greater access to customer support and provide solutions to queries in a timely and effective manner.
The Solution Portal will enable customers to raise any queries or requests and provide visibility of their ticket status.
Within the Knowledge Base, customers will now have access to additional support for each of our services, including frequently asked questions. Customers are also able to send an email to the Nielsen Brandbank Customer Support team which will automatically raise a ticket, saving time and improving efficiency when managing queries.